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Returns and exchanges

Everything you need to know to send back a product

Returns & Exchanges

Please click here to start your return / exchange process.

Free return or exchange within 30 days as from your delivery date. As soon as we receive your products, we will proceed with the refund (excluding shipping cost) on your credit card, PayPal account or by bank transfer, within 7 working days. The item(s) have to be accompanied by the Lucrin Returns Document, for the refund procedure to be activated.

Return Conditions

  • 1. Items returned with scratches or other damage will not be accepted.
  • 2. Monogrammed, personalized and final sale items cannot be returned or exchanged.
  • 3. Returns must include the original LUCRIN packaging.
  • 4. All returns and exchanges require a Return Merchandise Authorization (RMA) barcode label which is generated during the return process.
  • 5. RMA barcode label must be applied to the outside of the shipping box. Please make sure barcode is VISIBLE and not covered by other labels or shipping tape.
  • 6. Information relating to newsletters about subscription and other advertising
  • 6. It may take up to 7-14 business days after receipt for your refund to appear on your credit card statement.

Instructions

1. Make a return and/or an exchange. Start process >
2. Return validation

Our customer service will contact you within 48 hours to validate your return.

3. Print Return Merchandise Authorization (RMA) label

You will receive a RMA label by email. You need to print and place it on your return package.

The label contains 2 important information:

i. The address where your package should be shipped

ii. A RMA barcode containing information about your return

4. Return package

You need to attach the RMA label to the outside of your return package (shipping box, envelope, etc…). Both, the address and the barcode should be clearly visible. We advise you to use clear packaging tape to so do.

In case of a refund, it is made within 2-5 working days as soon as we receive your return package at our facility.